OurSay Insights

Outrage Management - How to Deal with Angry People

It can be so easy to write off angry people commenting online or at a town hall community consultation with “these people don’t represent the majority.”… Read more »

Budgets are Shrinking - Your Consultation Shouldn't

When budgets are shrinking and timelines are tight community consultation can often be the first item on the chopping block.… Read more »

Why You Can't Get More Feedback When You Want It

Organisations are constantly seeking ways to get more feedback to assess whether they are on the right path by asking their communities and stakeholders how they feel about 4-year plans, programs, policies and big developments. Getting more of this feedback is done through a variety of channels (e.g. surveys, focus groups, letterbox drops) and sometimes even high-flying consultants.… Read more »

Why You Need to Measure Return on Investment in Community Engagement

At OurSay, we are frequently asked about the best way to promote a community engagement project: traditional approaches like local newspapers, or social, such as free or paid posts on Facebook.… Read more »

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