OurSay Insights

The Good, the Bad and the Ugly of Town Hall Meetings

Although there is plenty of written information on the how-to’s of facilitating an effective meeting, implementation often leaves much to be desired. Take a standard community Town Hall meeting for example. How many organisers could say that they’ve never endured a “bad” one? It seems that regardless of the purpose of the meeting (conveying information, getting to a consensus or making a decision) many meetings waste time, undermine the authority of those running the engagement, or even decrease morale.… Read more »

How to Handle Professional Complainers

We all have them and we all dread dealing with them. But perhaps what makes ‘professional complainers’ difficult to handle is how resistant they are to holding another point of view. Trying to soothe their pain or attempt to help them in anyway can often get you nowhere because, more often than not, a professional complainer is happiest when miserable. At least, it seems to be the case from where we stand.… Read more »

6 Strategies for Activating Online Engagement Channels

Here is a recording of a webinar we hosted earlier in 2017: 6 Strategies to Activating Online Engagement Channels.… Read more »

Risky Business - measuring public perceptions of risk

Oftentimes engineers and public planners speak from a deep body of knowledge, and through a jargon that can leave lay-people scratching their heads. Although they speak with a clarity of thought in their own minds, they might be surprised to hear how their words are actually interpreted. In some cases councillors can even be so perplexed by their own organisation’s jargon that they hire communications experts to decipher it for the public. OurSay has been hired a number of times to do exactly this kind of job.  … Read more »

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