OurSay Insights

The Ultimate Checklist For Best Practice Engagement

We've crunched all the "How To Guides" from the International Association for Public Participation, Government regulators and the best performing public organisations.… Read more »

The Good, the Bad and the Ugly of Town Hall Meetings

Although there is plenty of written information on the how-to’s of facilitating an effective meeting, implementation often leaves much to be desired. Take a standard community Town Hall meeting for example. How many organisers could say that they’ve never endured a “bad” one? It seems that regardless of the purpose of the meeting (conveying information, getting to a consensus or making a decision) many meetings waste time, undermine the authority of those running the engagement, or even decrease morale. OurSay offers a 30 day, obligation free trial on any of our plans. Trial OurSay today!… Read more »

How to Pull a Community Engagement Plan in less than one hour

Often community engagement comes as an afterthought. It shouldn’t, but it’s true.   Here at OurSay, we frequently hear from experienced communication and community engagement experts that they are the last to hear about a project! This can be frustrating to say the least. For us, a big part of our job is to make sure our colleagues understand that we need to be given plenty of time and plenty of warning to help them deliver an outstanding community engagement activity. OurSay offers a 30 day, obligation free trial on any of our plans. Trial OurSay today!… Read more »

How to Handle Professional Complainers

We all have them and we all dread dealing with them. But perhaps what makes ‘professional complainers’ difficult to handle is how resistant they are to holding another point of view. Trying to soothe their pain or attempt to help them in anyway can often get you nowhere because, more often than not, a professional complainer is happiest when miserable. At least, it seems to be the case from where we stand.   OurSay offers a 30 day, obligation free trial on any of our plans. Trial OurSay today!… Read more »

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